STi Phone Card FAQ - STi Phone Card Frequently Asked Questions

General

1. How do I contact STiPhoneCard.com Customer Care?
2. How Do I Order?
3. Do you have a retail store where I can buy your phone cards?
4. Can I earn money or free phone cards by referring my friends?
5. How do I become a distributor of STiPhoneCard.com?
6. Will I receive a bill?
7. Can I purchase in volume? Can I resell your phone cards?
8. What is your return policy?
9. Do you offer a guarantee?

Product

1. What should I know about a card before buying a card?
2. Who should use prepaid cards?
3. Why should I use a prepaid phone card?
4. Can I use a phone card anywhere?
5. I am traveling to another country; can I use your phone card there?
6. How will I know if I've used up the value of the prepaid phone card?
7. Can I add more time to my phone card without buying another card?
8. Are there any extra charges when I use my phone card from payphones, hotels, or other?
9. In what denominations are your phone cards available?
10. How do I use my phone card?
11. If I buy a New York local access phone card; can I use it in Los Angeles?
12. How many minutes does each denomination provide?
13. Do your rates change depending on the time of the day or the day of the week?
14. I have a balance on my phone card. Can I either transfer the balance or receive cash?
15. What is the expiration date of my phone card?
16. Can I make local calls with your phone card?

Security

1. What is your privacy policy?
2. Why do I need to register an account?
3. How can you offer these protections?
4. What if I am still uncomfortable?
5. How do I know that my transaction is secure?
6. Is the information I provide during registration secure?
7. What are cookies?
8. Why do sites use cookies?
9. How do cookies affect my privacy?
10. Who can read cookies
11. Are cookies potentially dangerous

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General

Order your phone card in three easy steps:

1. Use our Rate Finder to locate the best card for you.
2. Select the phone card and quantity you wish to purchase.
3. Enter your contact and payment information.

Payments by credit card receive their access PIN within 10 minutes by e-mail. Note: Due to our high standards of consumer protection, some customers may experience a short delay. The orders of authenticated customers will be processed immediately

No, STiPhoneCard.com only sells on the Internet.

Yes. If you have a Web site you can earn a significant income by becoming a STiPhoneCard.com affiliate. You may also earn credits towards phone cards by referring a friend to STiPhoneCard.com site by using our Refer-a-Friend form.

If you wish to become a distributor then email us at wholesale@stiphonecard.com.

6. Will I receive a bill?

This is a prepaid service. You pay in advance. You will never receive a bill.

Yes, if you would to like to inquire about wholesale please email us at wholesale@stiphonecard.com or call 1-888-784-8750 and ask for the Wholesale Department.

Because STiPhoneCard.com phone cards and PIN numbers are active immediately upon purchase, and cannot be cancelled, STiPhoneCard.com cannot accept returns. Please view our guarantee, however, for other remedies if you are having trouble with a phone card.

We want you to shop at STiPhoneCard.com with confidence and be totally satisfied with your purchase. In the unusual event of defect or failure of phone cards sold by STiPhoneCard.com, a prompt replacement of the card(s) or lost minutes will be made. Period!

STiPhoneCard.com’s guarantee is limited to the original retail purchaser and is non-transferable. Claims against STiPhoneCard.com’s guarantee must be made within 30 days of purchase.

STiPhoneCard.com’s guarantee is void if the product submitted for replacement has expired or where the purchaser has used the product to any degree. Where the purchaser took delivery of a physical phone card (as against a “virtual PIN”), no replacement will be made without the return of the physical phone card in new condition.

STiPhoneCard.com’s liability will not exceed the purchase price of its defective products. STiPhoneCard.com makes no warranty of its products with respect to incidental, consequential, or other damages.

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Product

Sti phone card discloses all relevant information about its phone cards upfront. Simply find the card that best suits your needs through our Rate Finder, click on the card, and all relevant information will appear before you are asked to enter an order.

International callers, students, travelers, payphone users, or those seeking to dramatically reduce their home or business long distance phone bill.

     A: Savings:

• STiPhoneCard.com phone cards can save you up to 80% on your phone bill. Typical STiPhoneCard.com customers with family or friends overseas report to us that they save hundreds of dollars each month by using our phone cards with their home phone rather than dialing direct — and domestic users can find their bills cut in half.
• Use phone cards at hotels to avoid long distance surcharges. A phone call from a hotel without a STiPhoneCard.com phone card can cost you 20 times more than with the phone card.
• Students often do not have any access to long distance service in dormitories. When they do, it is often expensive. STiPhoneCard.com phone cards cost less than half of most “phone cards,” which bill you for your long distance calls at the end of the month.

     B: Convenience:

• phone cards provide convenience if you must use a phone but are caught without change or other money.
• Parents find phone cards a great way to make sure their children can call home, from anywhere, anytime they need.
• Businesses find that distributing phone cards to their traveling employees is a convenient and inexpensive way to handle their long-distance needs.

Please use our rate finder to determine where service is available.

Please use our rate finder to determine where service is available.

At the beginning of each call a message will indicate how many minutes are left on your card. A warning tone will sound during your phone call when you have one minute remaining. If you try to use the card again after value has been diminished, you will hear “You do not have sufficient funds to make this call”.

We do not recommend “rechargeable” cards. Such cards are a leading source of fraud in the telecommunications industry and using them increases the risk that your credit card will be used fraudulently. To protect both you and STiPhoneCard.com, we do not sell such cards.

Yes. We charge a payphone surcharge of up to $0.65 per call. Please view phone card details to verify.

Our phone card s are available in denominations of $5, $10, and $20. All sales are in US Dollars.

Follow these instructions:

1. Using a touch-tone phone dial the local or toll free access number.
2. When prompted, enter your PIN number.
3. When prompted, dial the destination number.
4. For US, Canada, or Caribbean calls: Dial 1 + Area Code + Number,
   • For Calls to any other country: Dial 011 + Country Code + City Code + Telephone Number
5. To make another call do not hang up, press **.

If you buy a local access card you can use it in another region but you will be charged for the long distance call. For example, if you use a New York local access phone card in Los Angeles then you will be charged for calling long distance from Los Angeles to the New York local access telephone number.

The number of minutes available for each denomination ($10, $20) is determined by the rate to the country you are calling. When you are buying a card on our site we automatically calculate the total minutes for the denomination you select to a particular country. Each time you use you phone card to place a call, the number of minutes available for that particular call will be calculated and announced to you before the call connects.

No. You will always enjoy our low rates. Any rate changes will be published on our site.

No. If you have a balance on your card you must use it.

Our phone cards expire 3 months after first use.

16. Can I make local calls with your phone card?

Yes.

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STiPhoneCard.com does not rent, sell or otherwise share with others the information you provide us. We may send occasional e-mail to you about STiPhoneCard.com products. Our full privacy policy is available here: http://stiphonecard.com/privacy.html.

We understand the reluctance to register your user information with us. However, doing so is necessary for us to provide you with the best service. Our instant-pin delivery can only work efficiently when delivering to registered users.

Having a registered username and password, for instance, allows our system to deliver your PINs to different email addresses when you specify, without requiring additional confirming information or a verification call from our staff. Likewise, it allows you to purchase from multiple locations, or to use different credit cards, without being flagged by our system as a potentially fraudulent order.

Registering a username and password enables us to both deliver instantly and protect you and us against predatory internet thieves. Your information will never be sold or abused. The information you provide is used by our staff to verify the authenticity of your purchase and, on occasion, to deliver important news and special offers relating to our products.

We maintain a vigorous consumer protection policy to fight fraudulent credit card users.

Our transactions are encrypted using Secure Socket Layer (SSL), the industry standard in e-commerce protection.

All attempts at fraud will be reported to the appropriate enforcement agency and STiPhoneCard.com makes available its own private investigation service to aid the state police and attorneys general in their pursuit of credit card thieves.

Last, STi phone card staff are called upon to manually inspect and verify all first-time orders or orders that meet typical fraud profiles.

Our customer service staff will also be pleased to help you order by phone at 1-888-784-8750.

STiPhoneCard.com guarantees that every transaction you make while shopping at our site is 100% safe. Period. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at STiPhoneCard.com.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, STiPhoneCard.com will cover the entire liability for you, up to the full $50.00. STiPhoneCard.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at STiPhoneCard.com while using the secure server. You must notify STiPhoneCard.com of the fraud within 60 days of the charge.

To be eligible for this guarantee, in the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. 

Yes. The data is encrypted by your web browser before transport and is stored in a secure database for our internal use only.

HTTP cookies are small pieces of data sent by a web server to your browser which then stores them on the hard drive of your computer.

Cookies allow information to be preserved during your visit to a site or even between visits. This makes it possible for web sites to "remember" the items in your shopping cart or your configuration preferences for example.

Cookies can be used to associate your computer with any information you have provided to the web site issuing the cookie. It is therefore very important that you trust a web site before sending any personal data to it via web forms. To earn your trust, we have implemented the P3P privacy specification on our site.

P3P provides a standardized way of declaring what information is collected from site visitors, how it is used, and how it is tracked. Cookies are covered by the P3P specifications. You can read our full P3P privacy policy online.

P3P also includes provision for an XML data file policy that your browser can read before you accept a cookie. The data in this file is used by many of the more advanced browsers to warn you when the web site's policy does not conform your security preferences. (Browsers generally include an security preference interface, complete with sensible default preferences.)

The cookie protocol specifies that cookies are only transmitted to the web site that issued them in the first place. For example, the cookies issued by our site can be read only by us (and you of course).

The cookies issued by our site are no more dangerous than the site itself; not dangerous at all. Since they can only be read by your browser and our web server, you should attach the same level of trust to our cookies as you do to our site. (So-called "third-party" cookies can be employed unscrupulously. We do not use third-party cookies. If you are concerned about third-party cookies, you can configure the latest versions of most major browsers to block them.)

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